Welcome to Zenow Kitchen ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and with our homemade tiffin service.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or subscribe to our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.
Personal Information
We may collect the following personal information that you voluntarily provide to us:
- Identity Data: Name, username, or similar identifiers.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Profile Data: Your username and password, purchases or orders made by you, your interests, preferences (including dietary preferences like Vegetarian/Non-Vegetarian), feedback, and survey responses.
- Payment Data: We do not store full credit/debit card numbers. All payment transactions are processed through secure third-party payment gateways. We may store partial payment details (like the last 4 digits) or payment tokens for reference.
Technical Data
We automatically collect certain information when you visit, use, or navigate the Site:
- Device Data: Information about your computer, phone, tablet, or other device you use to access the Site.
- Usage Data: Information about how you use our website, products, and services.
- Location Data: We may collect geolocation data to verify delivery service availability in your area.
2. How We Use Your Information
We use the information we collect for various business purposes, including to:
- Fulfill Orders: Process your payments, deliver your tiffin/meals, and communicate with you about your order status.
- Account Management: Create and manage your account, including verifying your identity.
- Service Improvement: Analyze usage trends to improve our website, menu offerings, and customer experience.
- Marketing: Send you newsletters, special offers, and other information we think may interest you (you can opt-out at any time).
- Customer Support: Respond to your inquiries and resolve potential issues.
- Security: Monitor and prevent theft, fraud, and other illegal activities.
3. Sharing Your Information
We may share information we have collected about you in certain situations:
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us (e.g., payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts).
- Delivery Partners: Your name, phone number, and delivery address are shared with our delivery personnel/partners to ensure successful delivery of your meals.
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (e.g., keeping items in your cart).
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
6. Security of Your Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
7. Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us.
8. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access, update or delete the information we have on you.
- The right of rectification (to correct inaccurate information).
- The right to object (to our processing of your personal data).
- The right of restriction (to request we restrict processing of your personal data).
- The right to data portability (to receive a copy of your data).
- The right to withdraw consent.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
